Winbeti Privacy Policy

Welcome to Winbeti. Thank you for reading our Privacy Policy. Winbeti is one of Bangladesh's most trusted online gaming platforms, and we believe protecting each player's personal information is our highest responsibility.

This Privacy Policy will clearly explain what information Winbeti collects, why it is collected, how it is used, and how long it is retained. By using Winbeti's services, you are considered to have agreed to this Privacy Policy. Please read it carefully.

We collect various types of information when you create an account and use our services. The primary purpose of this data collection is to deliver the best possible gaming experience and to keep your account secure.

The following types of information are collected under Winbeti's Privacy Policy:

• Identity Information: Full name, date of birth, and National ID number (for KYC verification).
• Contact Information: Email address, mobile number, and current residential address.
• Financial Information: Payment method details (bKash/Nagad/Rocket number) and transaction history.
• Gaming Activity: Game history, bet amounts, and win/loss records.
• Device Information: IP address, browser type, operating system, and device ID.
• Log Information: Login time, page visit history, clicks, and navigation patterns.
• Cookie Data: Session cookies, preference cookies, and analytics cookies.

Some information is provided directly by you (such as at registration), while other information is collected automatically (such as browsing data). Winbeti collects only the data that is necessary — we never ask for personal information that serves no purpose.

Winbeti uses your information only for specific, legitimate purposes. In line with our Privacy Policy, no data is ever used beyond its intended purpose. This information is essential to keeping Winbeti's services running and improving them over time.

• For account creation, verification, and management.
• To process deposit and withdrawal transactions.
• For KYC verification and identity confirmation.
• To prevent fraud, money laundering, and other illegal activities.
• For providing customer support and resolving complaints.
• To send relevant promotions and bonus offers (subject to your consent).
• To personalize your gaming experience.
• For fulfilling legal obligations and supplying information to regulatory authorities.
• To analyze and improve site performance.

Winbeti uses industry-leading technology to keep your data secure. Data protection is one of the core principles of our Privacy Policy. All information is stored on encrypted servers and backed up on a regular basis.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text — only bcrypt hashes are kept.
• Firewall and intrusion detection systems are active on our servers.
• Only authorized personnel have access to specific data.
• Data is not retained longer than necessary — it is deleted after a set period following account closure.
• Financial transaction data may be retained for up to 5 years as required by law.

Winbeti conducts regular penetration testing and vulnerability assessments carried out by third-party cybersecurity experts. In the event of a data breach, affected users will be notified within 72 hours.

A core principle of Winbeti's Privacy Policy is that your data is never sold or shared without authorization. However, there are specific circumstances where sharing information is a legal or operational requirement.

• Payment Provider: Necessary information is shared with approved payment gateways — including bKash, Nagad, and Rocket — to process deposits and withdrawals.
• KYC Service Provider: Data is shared with an approved KYC partner for identity verification purposes.
• Game Provider: Limited information is shared with authorized game developers for the purpose of running the games.
• Legal Authorities: Information may be disclosed under a court order or government directive.
• Anti-Fraud System: Limited data is shared with security partners to help prevent fraud.

Winbeti uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. In accordance with Winbeti's Privacy Policy, we use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security — the site will not function properly without these.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand site traffic and usage patterns — no personally identifiable information is involved.
• Marketing Cookies: To display relevant advertisements — you can opt out of this at any time.

You can delete or block cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect certain features of the site.

Under Winbeti's Privacy Policy, you have certain important rights over your personal data. To exercise any of these rights, please contact our support team — we will respond within 3 business days.

To exercise any of the rights above, email us at [email protected]. Once your identity is verified, Winbeti will process your request as quickly as possible.

Winbeti is strictly for users aged 18 and above. Under our Privacy Policy, we do not knowingly collect or process data from anyone under 18. Age is verified at registration, and additional proof may be requested in any case where there is doubt.

If we become aware that personal data of a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed. If a parent or guardian suspects their child is using Winbeti, please contact us right away.

Winbeti reserves the right to update this Privacy Policy at any time. For significant changes, users will be notified via their registered email or through a notice on the site's homepage. Continued use of Winbeti after any changes constitutes acceptance of the updated Privacy Policy.

For any questions, concerns, or requests regarding our Privacy Policy, please contact our dedicated privacy team. We are always ready to assist you.

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Typical response time: within 3 business days

Winbeti's Privacy Policy is drafted in accordance with applicable laws in Bangladesh and international data protection standards. Any disputes arising from this policy will be resolved in the courts of Bangladesh.